Frequently Asked Questions
If your query does not appear
in the following FAQ’s,
please don’t hesitate to contact us
WHAT IS A VA?
VA stands for Virtual Administrator or Virtual Assistant. A VA is a professional, self employed person working from home and providing office support to businesses.HOW WOULD SOS BENEFIT MY BUSINESS?
Smart Office Services will take on all those tasks that are preventing you from concentrating on growing your business. SOS frees up valuable time for you. Using SOS gives you the benefit of having a PA/Office Administrator without the expense or headache of having to go through a recruitment process. Using SOS means you are not spending money on “down-time” like breaks, lunches, holidays or sick leave days.WOULD IT BE MORE COST EFFECTIVE TO EMPLOY A TEMP OR PART-TIME PERSON?
When you consider hiring a temp, you have recruitment agency costs. When you hire anyone, even on a part-time basis, there are PAYE and PRSI implications. With SOS there are none of the above expenses. You only pay for the hours worked. All tax and PRSI obligations are the responsibility of Smart Office Services.AM I UNDER CONTRACT WHEN I USE SMART OFFICE
SERVICES?
No, there is no binding contract to use SOS on a continuous basis.WHAT IS THE CONTRACT FOR SERVICES OUTLINED IN YOUR TERMS AND CONDITIONS?
A Contract For Services is a one page document outlining the project, work or task you wish SOS to undertake. It sets out the fee agreed, deadline date and what is expected from both parties. This sets expectations for both parties and avoids confusion in the future. It does not tie you into any contract to use SOS in the future.IF MY DEADLINE IS EXTREMELY TIGHT, CAN SOS MEET IT?
Smart Office Services will never take on work unless we are sure that we can complete it satisfactorily within your specified timeframe.HOW DO I KNOW THE WORK I HAND OVER WILL REMAIN CONFIDENTIAL?
Smart Office Services recognises that all work undertaken is confidential. We have built our reputation on being discreet and professional at all times. For your peace of mind, we are happy to sign a Confidentiality Agreement.HOW DO I KNOW THAT THE QUALITY OF WORK WILL REACH MY STANDARDS?
To be honest trying out our service is the only real answer to this. However why not take a look at our testimonials page, all of these people are happy to be contacted as referees.WHO WOULD USE SMART OFFICE SERVICES?
Typically entrepreneurial and micro businesses due to the fact that staffing levels tend to be at a minimum. However, any type of business even small, medium or large could benefit by outsourcing extra work that can’t be handled inhouse eg a project that runs over into a weekend or an extra unforeseen workload.ARE THERE ANY HIDDEN EXTRAS CHARGED?
There are no hidden extras. A quote will be given and a fee agreed for the work SOS undertakes. All foreseen “extras” will be highlighted beforehand and charged to the client at cost. Examples of this would be courier costs, postage costs, mileage, telephone calls etc.
